The Solution

Uber is NOT in the taxi business

By Rick McMullen March 26, 2021 Change Management

Uber and Lyft are not taxis. They’re not even in the transportation sector of any kind. They have no inventory, they don’t own any vehicles, and until recent legislation passed in jurisdictions like England, they didn’t have many employees.

Uber is an app.

Uber is a tech company that decided to disrupt the taxi business by completely changing the existing business model.

Two lessons: 1) If you’re in business, watch your back for serious technological disruptions from the far left field. 2) With a little knowhow and some imagination, you might be able to overthrow the status quo of a complacent industry and completely change the game.

Self-imposed Bureaucracy

By Rick McMullen December 29, 2020 Change Management, Human Resources, Marketing

Not all change is easy. The opposite is also true – not all change is hard. The key to anchoring any change in your culture is knowing how to handle both.

As with most problems, solving the problem is rooted in ensuring you ask the right questions to define what the actual problem is and allowing the solution to naturally flow from the answers, without bias.

“I bet that’ll work” and “Ooohh… that’s going to be tough” are sure-fire approaches to failure without doing the research. That can be as simple as a SWOT exercise (Strengths, Weaknesses, Opportunities & Threats).

As ‘Change’ is the process of altering people’s behavior and not a ‘Project,’ we need to know where are people are starting, clearly identify what they’re going to face going through the change, and ensuring they have the tools available to get there.

You may have already walked the path of change. The people the change is being imposed on also have to walk that path. Maybe you just need to point. Maybe you’ll need to provide a compass, a machete, and rations. Figure that one out. That’s job one.

Don’t just make a statement. Do the work

By Rick McMullen November 24, 2020 Change Management, Communications, Marketing

In recent years the world and our society has faced a litany of harsh realities. #MeToo, #BLM, #MMIW… it’s a long list. And companies, large & small have had to make some choices as to whether they make a statement in support of the cause that caught their attention (or the attention of their customers) or perhaps make a donation.

This is good. Unless it’s done for purely marketing purposes. A couple of years ago, Apple made an announcement that they had achieved gender equity in their payroll. Catch that? It was an announcement. It was news. How do we make it *not* news?

The one thing that Apple did do, was the work required to be able to make that announcement. What’s better than any announcement saying you support something? Doing. The. Work.

Most racists say they’re not racist. Toxic masculinity doesn’t admit to being misogynistic. So what separates those that say it by making a statement and those that really mean it? The work.

Accept the shame that goes with privilege. It’s ok. Step up and own the previous mistakes. Know you’ll make more. If necessary, apologize but then fix it and… Do the work.

Running at the speed of change.

By Rick McMullen November 3, 2018 Change Management

60+ years ago, in the 1950’s, the average life expectancy of a company on the New York Stock Exchange was 59 years. Today it’s 19. Up until the invention and installation of the railroad, any information could only travel as fast as a horse and that lasted for centuries. Now we want an immediate response to an email and we wait with bated breath for our latest social media post to get ‘likes’, ‘retweets’, or ‘comments’. Everything has changed, its changed rapidly, and it’s only getting quicker.

We’re in an age where companies like Google state that in five years, 40% of their income needs to be coming from things they haven’t thought of yet. That’s not just managing at the speed of change, that’s staying in front of that curve. That’s also not a luxury for a company focused on innovation, it’s a requirement to stay competitive. However it’s also not the majority of organizations, so it can be expected if you’re thinking, “That’s nice – not applicable to me. At all.”  You’d also be correct. Most of us don’t need to be ahead of the curve, we just need to be aware that there is a curve. This is where most of us fall short. There we are, going about our daily tasks and then woomp. All of a sudden we’re looking at something that’s happened to force us to change. Now we’re in scramble mode and we rush it.

Every so often, we need to climb to the top of the pile of ‘stuff’ around us and take a look at the horizon. What’s coming at you today?